Shipments

The products purchased shall be delivered to the address specified by the Customer in the Order within 48-72 hours of acceptance of the Order by Sicap, at the cost specifically indicated on the Website prior to submission of the Order. The shipping costs and delivery times for deliveries outside the Italian territory may vary.

When delivery is requested to countries outside the European Union, the recipient “may be” liable for any customs expenses on imports. Check the list of countries with customs expenses included. If the customs expenses are excluded and the Customer is required to cover them, the Customer is therefore asked to contact the customs authorities of his/her own country beforehand to inquire about the costs and any import restrictions.

The delivery times specified by Sicap shall be regarded as merely indicative and any delay with respect to such delivery times, or delivery by means of subsequent partial shipments, shall not entitle the Customer to refuse to accept such delivery and demand compensation or indemnification.

Upon delivery of the products, the Customer shall verify that:
- the number of packages delivered corresponds with the number specified on the delivery note;
- the packaging is complete, undamaged, not damp or altered in any way, including the sealing materials (adhesive tape or metal straps).

Any damage to the packaging and/or product or non-correspondence of the number of packages or the indications must be reported immediately, by indicating this specifically on the delivery note, which must be returned to the carrier.

Any problems relating to the physical integrity, correspondence or completeness of the products received must be reported within seven (7) days of delivery, according to the methods specified in this document.